FREQUENT QUESTIONS
1: How long do shipments take?
A: Shipments take 4 to 9 business days from placing the order and are via ESTAFETA.
2: Do you handle wholesale?
A: Yes, we operate an attractive wholesale scheme. Please write to us or call us at 3318593346 or any of our networks for more information.
3: I can't buy on the page or I need advice.
A: Please write to us or call us at 3318593346 to help you make the sale through our Official WhatsApp, Instagram or Facebook.
4: Where are they located?
A: Showroom Piales® Plaza Argos Local 10 Av. México 2539, col. Guevara Thief, C.P. 44600, Guadalajara, Jalisco.
5: How can I make the payment?
A: You can do it through deposit, bank transfer, Paypal, Mercado Pago and also at an OXXO and 7 Eleven.
6: Do you handle sizes?
A: No, our models are one size fits all but have a mechanism to adjust.
7: Can you customize your caps?
A: It is not possible, but we invite you to see all our PIALES® models.
8: Do you have photos of the caps?
A: That's right, request our catalog on any of our social networks and one of our executives will assist you.
9: Do you carry more products besides caps?
A: At the moment we only have country caps, but very soon we will expand the range of PIALES® products, stay tuned to our website and our social networks so you can find out about our new launches.
10: What is the minimum purchase?
A: There is no minimum, we can ship from one piece to any part of the country.
11: Do you ship to the USA?
A: PIALES® makes sales and shipments to the USA, to make purchases and send to the USA the channel is our Official WhatsApp
Write to us at +52 (33) 1859 - 3346.
PIALES® POLICIES
MANUFACTURING DEFECT WARRANTY:
5 days warranty for manufacturing defects. The absorption of costs is the responsibility of PIALES®. The customer must contact any of the SOCIAL NETWORKS and/or any form of contact with PIALES® before 5 calendar days after receiving the product, notify us, as well as send us evidence of the product's damage. Subsequently, PIALES® will send you a digital guide and the customer will proceed to pack the cap with the damage in the same box that they received it. They must take it to the parcel company indicated by us and send it to us.
PIALES® will receive the cap, evaluate the damage and return a NEW piece of the purchased model to the customer, absorbing the entire resulting logistics expense.
CANCELLATIONS:
1. If the customer does not receive his merchandise in the permitted attempts or does not pick it up at the OCURRE or shipping service office (ESTAFETA, FedEX or Redpack) and it is returned to us by the parcel service, no refund will be effective.
2. If the customer would like to receive their package again, a charge of $200.00 will be applied to resend the package.
3. If the customer wishes to cancel their purchase and obtain a refund, it will have to be within half an hour after making it. The amount to be refunded will be the total of what the customer paid less a $200 penalty.
MISCELLANEOUS SITUATIONS
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PIALES® is not responsible for an erroneous shipment resulting from incorrect data entered by the customer at the time of completing the purchase. We ask that the customer's data be corroborated by the customer before finalizing the purchase:
NAME
PHONE
STREET
EXTERIOR NUMBER (AND INTERIOR IF APPLICABLE)
COLOGNE
CP
MUNICIPALITY
CITY
STATE
2. SHIPPING GENERALITIES:
PIALES® will always make shipments to the address where the client indicates as long as the logistics of the parcel companies allow it, otherwise, the client will have their package available at OCURRE or the dealership closest to their location. PIALES® offers assistance on our Official WhatsApp for advice and/or status of shipments from Monday to Friday from 9:00 am to 6:00 pm. Likewise, we also invite the customer to track it using the tracking number that PIALES® will provide.